Refund Policy

Due to the instant digital delivery nature of our products, all sales are generally final. However, we understand that sometimes issues may arise.

We offer refunds in the following circumstances:

• Technical issues preventing download or access to your purchased book
• Duplicate purchases made in error
• Significant quality issues with the digital content
• Billing errors or unauthorized charges

Refund requests must be submitted within 7 days of purchase to be eligible for consideration.

Once approved, refunds will be processed within 5-10 business days to your original payment method.

To request a refund, please contact us with the following information:

• Your order confirmation number
• Email address used for the purchase
• Reason for the refund request
• Any relevant screenshots or error messages

We cannot provide refunds for:

• Change of mind after successful download
• Compatibility issues with older devices (system requirements are listed)
• User error in downloading or accessing content
• Requests made more than 7 days after purchase

Before requesting a refund, we encourage you to try these solutions:

• Check our Downloads Help page for troubleshooting
• Try downloading on a different device or browser
• Check your spam folder for the download email
• Contact our support team for technical assistance

We stand behind the quality of our digital books. If you experience any issues with your purchase, please reach out to us first. We're committed to ensuring you have a positive experience with Drameland Reads.

Our goal is to create magical reading experiences for children, and we want every family to be delighted with their purchase.